Support

We place customer support at the top of our priority list. Our goal is to provide timely and accurate resolutions to all support issues. Our support personnel can be reached by either calling our offices or directly on their cellular phones. Our staff will respond to your requests promptly. Our customers always appreciate the undivided attention they receive when working with our support personnel.

Our support includes the following:

• Telephone support utilizing qualified personnel
• On-site support service by highly-trained, professional staff
• Electronic customer support using email, telephone, and the internet
• Call tracking
• In house system capabilities to duplicate and trouble shoot
• Database analysis and repair

Please contact us at (801) 892-5450 between 8:00 am and 5:00 pm or email us at support@GoWithABS.com.

 

When you click on the remote support button: You should see the the above window.

Please click on run.  You can safely ignore the security warning.

Please enter your name in this screen.  This will identify you in our system and your technician can see that you are trying to connect.

 You will notice that the name you typed in before automatically shows up in the Login Name field. Don't change it. Click Ok and you will be connected.

After your session is done, the software will uninstall itself.

Thank you for using our remote helpdesk.